Thank you for choosing www.zoosoapmolds.com! To ensure that your shopping experience is smooth and pleasant, we have established the following refund terms: 

1. Refund Policy Overview
We are committed to providing high-quality products. If you are not satisfied with the silicone molds you purchased, or find that the product has quality problems, you can apply for a refund or replacement within 14 days of receiving the goods.

2. Conditions for applying for a refund
The product must be kept in unused condition and intact. We do not accept refunds for used or damaged products.
When applying for a refund, you need to provide proof of purchase (such as order number or receipt) and relevant evidence (such as photos) to prove the condition of the product.

3. Refund process
Please submit a refund application through the customer service email or website contact form, detailing the reason for the refund and providing the required supporting materials.
We will review your refund application within 2 working days after receiving it and notify you of the review result by email.
4. Return process
If the review is passed, you will receive a confirmation email with the return address and specific return instructions.
Please return the product with the original packaging and all accessories. Please be sure to use a trackable courier service when mailing to ensure the safety of the package.
5. Refund Time
Once we receive your returned goods and complete the review, the refund will be processed to your original payment account within 2 working days. The refund processing time may be delayed depending on the bank or payment platform.

6. Shipping Policy
If the refund is due to the quality of our products, you will get a full refund, including the initial shipping cost.
If the refund is due to personal reasons (such as dislike or wrong order), the shipping cost will not be refunded and you will be responsible for the return shipping cost.
7. Special Cases
For situations where the product is damaged or mis-shipped during transportation, we recommend that you contact us immediately and we will handle and provide solutions according to the situation.

If you have any questions or need further information, please feel free to contact the customer service team. We value your feedback and look forward to providing you with better products and services! Thank you for your understanding and support.