1. What is the material of the silicone mold?
Our silicone molds are made of food-grade silicone material, which is safe and non-toxic, high temperature resistant, ensuring your handmade soap making process is safe and reliable.

2. What are the cleaning and maintenance methods of the mold?
After use, please clean the mold immediately with warm water and mild detergent, and avoid using hard brushes or sharp objects to avoid scratching the surface of the mold. After cleaning, let it dry naturally and store it in a cool and dry place away from direct sunlight.

3. Can the mold be used to make other materials?
In addition to handmade soap, our silicone molds are also suitable for making various baked goods, candies, chocolates and resin crafts. Please use and adjust according to the specific material characteristics.

4. How to prevent soap from adhering to the mold?
Before pouring the soap liquid, you can lightly spray some cooking oil or use a release agent inside the mold to help better demolding and ensure that your handmade soap maintains a perfect shape.

5. Are your molds suitable for microwaves and refrigerators?
Yes, our silicone molds are heat-resistant and cold-resistant and suitable for use in microwaves and refrigerators. But please be sure to follow the usage restrictions of each material to avoid the impact of too high or too low temperatures on the mold.

6. Can I return or exchange the product?
If the product has quality problems or you are not satisfied after receiving it, we welcome you to contact us within 30 days after receiving the product to apply for a return or exchange. Please make sure that the product is unused and the original packaging is intact.

7. How to place an order and pay?
You can directly select the required mold on the website, add it to the shopping cart and follow the prompts to check out. We support a variety of secure payment methods, including credit cards, Alipay and WeChat Pay.

8. How long does it take to deliver the order?
Generally, the order will be shipped within 2 working days after payment. The specific delivery time depends on your location and the courier method you choose.

If you have any other questions, please feel free to contact us through our customer service channels, we are happy to answer you! Thank you for your support and trust, and wish you a happy shopping!